Roof Insurance Claim | Dolan Roofing & Construction | San Antonio
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Roof Insurance Claims Process

When your home is hit by a major storm, you may not know where to start the roof insurance claim process. Don’t worry, we’re here to help.

Step 1: Storm Damage Inspection

When your home is hit by a major storm, Dolan Roofing and Construction is standing by to help start the process of fixing your roof. The first step is to contact us for a roofing inspection. We’ll send a qualified contractor to inspect your roof and the rest of your home’s exterior for storm-related damages.

Step 2: Assessing Damage

If there is no storm damage, great! We’ll tell you the good news to give you peace of mind and be on our way. If we do find storm damage, however, we’ll take photos to document our findings and show you what we found. We’ll then make our recommendation on whether you should repair or replace your roof, based on the extent of the damage, the age of your roof, and other factors. With this information in hand, you can contact your insurance company and inform them that your home was damaged.

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New residential roof

Step 3: Contact your Insurance Company

As you call in your roof insurance claim, a roofing representative from the Dolan team will be hard at work preparing to meet with your insurance adjuster at the property. To document our findings, we will prepare an Xactimate Estimate (the preferred estimating software of most insurance companies). We’ll also pull weather data, combining this with satellite measurements of your property as well as a photo report. During the adjustment, our Dolan Roofing representative will walk your property with you and the insurance adjuster to help point out the storm damage we found.

Damage marked for repair

Step 4: Claim Approval

Your insurance company will make their own determination of your coverage based on your policy and the damage to the property. If they agree you’re covered for the damage, they’ll write up their own estimate, then provide this along with a partial payment to you, typically within 7-14 days.

 

With this estimate in hand, the Dolan Roofing & Construction team will review the findings and to determine whether all necessary building components and code compliance items have been included so that your property can be properly repaired.

 

If there are discrepancies, that’s okay! Adjusters are not contractors—they are policy experts, and we are the construction experts. We don’t expect them to know construction as well as we do, and we are definitely not experts in insurance policy. 

 

We will compile a supplemental estimate with all necessary documentation and discuss with your adjuster. Once you get an approved scope of work that we can build from, insurance will issue supplemental payment, and we can schedule your job!

residential roof installation

Step 5: Roof Replacement time!

With the insurance side of things taken care of, it’s time to fix up your roof. If you need a roof replacement, you’ll be able to choose your ideal roof color; if your roofing issues can be addressed with a repair, we’ll match your current roofing products with new materials.

 

On the day of construction, our crews arrive early and ready to work. Most residential roofs take 1-3 days to complete, depending on the size of the roof and whether you need a repair or a replacement.

 

Once completed, our quality control team will walk the job with you to ensure you love the new look! Our billing team will then submit a copy of your invoice to your insurance company to show that the work is complete. Insurance will then release the final funds to you so that you can pay your balance. Once your balance is paid you will receive our warranty certificate and we will register your material warranty with the shingle manufacturer.

 

* NOTE: DRC and its authorized representatives are NOT acting as Public Insurance Adjusters and will not negotiate with insurance on Customer’s behalf.

Answers to your Insurance Claims questions

Check out these frequently asked questions. Don’t hesitate to contact us if you still need answers.

Does Dolan Roofing work with all insurance carriers?

Yes, we do! We’ve been around for over 10 years and work with all major insurance carriers.

What if my claim is denied?

If your roof claim is denied, we will meet with the insurance adjuster at your home and show them the damage that we see on your roof. They are policy experts, we are construction experts.

How long does the roof claim process take?

This greatly depends on your insurance carrier, and will definitely be impacted if there was a recent storm event. Most major insurance carriers process your claim within 3 weeks.

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We’re excited to offer payment plans that work for you. Our goal at Dolan Roofing & Construction is to ease financial stress on customers so the important decisions are easy to make when it comes to protecting home and family.

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